Thu. Session 5

Thursday, June 12th

3:30 p.m. – 4:15 p.m. – Session 5

  • Discovering Digital Collections
    • Brenda Hazard, Hudson Valley Community College, Katie Jezik, Hudson Valley Community College, Maggie Horn, SUNY Office of Library and Information Services, and Susan D’Entremont, Capital District Library Council
    • Hudson Valley Community College has been contributing digitized archival materials to New York Heritage, a research portal for accessing documents about historical New York State, for several years. As HVCC planned for its EBSCO Discovery Service (EDS) implementation, they realized they could make their digital collection more visible to their campus community and beyond. Hear from your colleagues at HVCC, who collaborated with the SUNY Office of Library and Information Services (SUNY OLIS) and the Capital District Library Council (CDLC), to learn about the steps they took to explore incorporating their NYHeritage Digital Collection into EDS, the lessons learned along the way, and how others can benefit from their experience to increase visibility and use of their digital collections.
  • Library Stress-Relievers Ease Student Anxieties during Finals Week
    • Dr. Ray L. Morrison, SUNY Oswego
    • Finals Week can be extremely stressful time for many college and university students.  However, students at Penfield Library (SUNY Oswego) are treated to a variety of services to help them de-stress during this harried time period. Some of these activities include free coffee and donuts, ear plugs, puzzles, massages, dog therapy, additional hours of assistance at the reference desk and hours the library is open.  This session will discuss ways other colleges and universities provide stress-free services.  Finally, there will be a time for participants to share stress-relieving techniques used in their libraries.
  • Assessment Strategies for Technical Services
    • Rebecca Mugridge and Nancy Poehlmann, both of University at Albany
    • The assessment of technical services activities is often limited to gathering and reporting statistics. This presentation goes beyond statistics and addresses a variety of qualitative assessment activities that can be useful in any technical services operation, large or small. When conducted regularly and methodically, qualitative assessment practices can help managers and administrators understand the impact and value of the work that we do for our customers, and improve our effectiveness. This presentation will address a variety of qualitative assessment techniques: workflow analysis, customer service surveys, focus groups, quality initiatives, benchmarking, and other methods.
  • EBSCO eBooks: The Latest Enhancements and Collections for Academic Libraries
    • Jim Kropelin and Amy Levine, both of EBSCO Information Services
    • Join EBSCO Information Services for an informative and exciting session covering the latest EBSCO eBook news and enhancements. Topics include: newly released subject sets for purchase, new subscription collections, and the latest EBSCO eBook enhancements. EBSCO has developed new subject-specific collections for subscription. Providing unlimited access at a very reasonable subscription cost, these new collections include: History, Nursing, Business, and Education. EBSCO has also upgraded our patron-driven acquisition (PDA) model, and the ability to suppress titles based on usage. We hope you are able to attend this session with us.
  • A “Commons within a Commons:” Data-Driven Service Planning for Graduate Students
    • Eugene J. Harvey, Assessment Librarian and Maureen A. Lindstrom, both of SUNY Buffalo State
    • Although only in the beginning stages, E. H. Butler Library ultimately envisions the creation of a Graduate Commons, modeled after its successful Information Commons established in 2006. As the planning process unfolds, this innovative “Commons-within-a-Commons” approach may feature personalized research services during a student’s thesis-writing stage, customized instruction, dedicated learning spaces, tailored technology support, and librarian-graduate faculty collaborations. The presentation will highlight LibQUAL+® findings, the methodology behind the planning process, current implementations, future directions, and ongoing assessment strategies. Attendee outcomes center on: 1) using data to guide decision making, 2) aligning services to specific user needs, 3) creatively deploying human resources to enact planning initiatives, and 4) closing the loop on assessment outcomes.
  • Long-Term Preservation of Digital Objects: Developing a Plan without Losing Your Mind
    • Kathryn Frederick, Skidmore College
    • This presentation will explain how Skidmore College developed a plan for the long-term preservation of digital files. I will give an overview of digital preservation, discuss what types of files and metadata we are preserving, the tools we are using to do it, and the process I used to develop the plan.
  • Evaluating Student Workforce Performance
    • Andrew Lyons, University at Albany
    • Managing a student workforce to best provide technical and other support in an Information Commons environment can be a challenge. Supervisors need to evaluate student employee performance, make decisions about coverage for support locations, and mentor their workers. The challenge is in collecting useful and balanced performance metrics and other information, then providing the results in an appropriate, timely, and productive manner so that student employees can be successful immediately and perform to their potential in the longer term. We will discuss the methods and tools used by UAlbany ITS-Client Support Services to collect and evaluate metrics as well as how we provide feedback to our student employees so that we can best help all users of our resources.